Terms of Service

These Terms of Service govern your use of nexurioni.com and your request, booking, and scheduling of hammam/spa services offered by nexurioni.com.

Effective date:

Provider identity and contact

The seller/provider of hammam/spa services is nexurioni.com (PE). You can contact us using the direct details below.

  • Address: 12/7 Saksahanskoho St, Kyiv, 01033, Ukraine
  • Email: contact@nexurioni.com
  • Phone: +380 931 639 4928
  • EDRPOU (registration code): 37591603
  • Legal representative: Robert Petersen, Managing Director

We provide this information in accordance with Закон України "Про електронну комерцію" and Закон України "Про захист прав споживачів".

How bookings and service requests work

When you request a hammam/spa service through our website, you choose preferred dates/times and provide requested details. Availability may depend on capacity and staff scheduling.

If we need clarification for your request, we will contact you using the details you provide.

Service descriptions, duration, and any included amenities are provided on the relevant page or during confirmation of the booking.

Consumer rights for remote/off-premises services

If you purchase or book remotely, we will ensure the information necessary for consumers is available before purchase, including provider identity and contact information, consistent with Закон України "Про захист прав споживачів".

To submit a claim, ask questions, or discuss a dispute, contact us at contact@nexurioni.com or by phone +380 931 639 4928. We will review your message and respond within a reasonable time.

Remote contracting may include disclosures required for your chosen service and booking method in line with Закон України "Про захист прав споживачів" and Закон України "Про електронну комерцію".

Limitations of liability and service disclaimers

We make reasonable efforts to provide accurate information about services and scheduling. However, we do not guarantee availability of a specific time slot.

You are responsible for providing correct contact information and for arriving on time. Late arrival may reduce the time available for your booked service.

Nothing in these Terms limits liability that cannot be limited under applicable Ukrainian law.

Personal data and cookies/trackers

If you use services on our website in a way that results in collecting personal data (including through cookies/trackers or similar identifiers), we will comply with the requirements of Закон України "Про захист персональних даних".

Where required, we inform you about such processing and use an appropriate legal basis for processing, including consent where applicable.

Changes to these Terms

We may update these Terms from time to time. The effective date at the top of this page indicates when changes became effective. Continued use of the website after updates means you accept the revised Terms.